The IDC Phone Centre offers an off-site, turnkey, "high tech with a high
touch feel" service option located in Henderson, Nevada.

IDC considers that its most valuable asset is its Caller Cadre of mature,
educated callers.

Because your donors deserve the best, we are committed to enhancing the relationship between our clients and their donors, and maximizing results for our clients. We accomplish this by creating a quality call to each donor for every client, and leaving each donor with a good feeling, regardless of the pledge outcome.

In developing your customized campaign approach, we make every effort to:

  • Match the appropriate members of our Caller Cadre with your
    campaign. This may mean selecting callers with a particular knowledge of your industry; your geographic region; or your age or ethnic demographic.
  • Train callers about the specifics of your campaign. When one of your donors answers the phone, they will be speaking with a knowledgeable, personable individual who will be well versed about your institution and your case for support.
  • Continually monitor the progress of your campaign to make sure we are maximizing results. Members of IDC's Calling Cadre regularly discuss progress, techniques and results with one another to gauge the specific approach needed to help you meet your goals.

The Process...

Every campaign goes through a very specific design and discovery process. A big part of that process involves training your professional Caller Cadre about the specifics of your case, including:

  • Case for support
  • Local dialects, pronunciations, landmarks, etc.
  • Background information
  • Potential objections and solutions

IDC senior sales consultants run the campaign Design Session and a campaign manager oversees all aspects of training and implementation. "Breakout" sessions are held regularly with your callers to discuss successful approaches and share information on results.

With IDC's state-of-the-art remote monitoring system, you're encouraged to check the progress of your campaign frequently. You'll be reassured when listening to our trained and articulate Callers interacting with your valued donors.

Annual Giving
CallerMax®
Capital Campaign
Comprehensive Campaign
IDC and PGCallTM
IDC Phone Centre
PHONE/MAIL®

Membership Development
PledgeNet DataLinkSM
Student Enrollment &
Retention Management
Surveys
Telemax®
eZpledgeSM